Build aftercare automation around the completed appointment: confirm the client's messaging eligibility, provide the artist-approved rinse plan, share an accessible aftercare link and check in about the result. Keep promotional follow-up separate, and test the timing before turning messages on.
Published by Tan Concierge · Updated
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Illustrative preview with sample data.
Do not make the first automated text the place where you ask permission to text. Capture opt-in during an intake, portal flow or another clear consent step, and keep opt-out signals authoritative. Requirements can vary by jurisdiction, carrier and message type, so keep your consent process documented and review it for your business.
Prep belongs before the appointment. Rinse instructions belong after the service. Longer-term care, review requests and rebooking should come later. Smaller messages sent when they are useful usually beat one enormous aftercare paragraph.
Write the message once in the same tone you would use manually. Keep the important instruction early, use the client's context where appropriate and remove filler that only exists because it is an automated template.
If the client has not consented to recurring SMS, the workflow should not quietly text anyway. Email, a client portal or a copied link can carry the first-contact information until the client chooses to opt in.
Use these moments as a planning checklist, then choose timing that fits the service, product instructions and client. These are workflow examples, not preset Tan Concierge settings.
Aftercare example: "Hi [first name], thank you for coming in today. Your rinse plan is [artist-approved rinse time]. Your care instructions are here: [care link]. Questions? Contact us at [studio contact]."
Result check-in example: "Hi [first name], how did your tan develop? Let us know what you liked or what you would want different next time. Contact us at [studio contact] if you need help."
The bracketed fields are writing placeholders, not supported software merge tags. Replace them using your tool's actual fields, preview the final message and include any required messaging disclosures. Avoid a generic rinse time that could conflict with the solution used.
Use a test record and a contact you control. Confirm the correct client, appointment time and time zone, then review what happens when the appointment changes. Check current plan eligibility and message costs before enabling a workflow.
Client Concierge lets the artist control message copy, timing and channel while Tan Concierge handles the remembering. SMS eligibility is kept separate from simply having a phone number on file.
TRY TAN CONCIERGE FOR $1No. Use the artist-approved plan for the product and service provided. A generic time can conflict with the client's actual instructions.
No. Prep instructions explain what to do before the appointment. A check-in asks whether the client is ready or needs help. Plan them as separate parts of the client experience.
Do not send an SMS simply because a phone number is on file. Offer the care information through an appropriate available channel, such as the client portal, an eligible email or a link shared during the appointment.
Keep the booking system you already use. Add the client memory, follow-through and business tools built specifically for spray tanning.
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