SMS Program Terms

These terms govern the text messages (SMS and MMS) that Tan Concierge sends on behalf of independent spray-tan artists to their clients. By providing your phone number through an artist's Tan Concierge intake form and checking the SMS consent box, you agree to these terms.

1. Program name

Tan Concierge (the “Program”), operated by Tan Concierge by The Glo CEO LLC.

2. What messages you'll receive

When you provide your phone number to a spray-tan artist using Tan Concierge, you may receive transactional text messages from that artist's Tan Concierge phone number, including:

• Intake form invites — a link to complete your skin and preferences intake before your first appointment
• Prep check-ins — a short reminder about prep steps before your appointment
• Aftercare instructions — rinse timing and tan-care tips shortly after your service
• Review requests — a link to share feedback about your service
• Loyalty and rewards notifications — punch-card milestones, earned rewards, and birthday offers from your artist
• Re-engagement messages — occasional check-ins from your artist if you haven't booked in a while

3. Message frequency

Message frequency varies based on your appointment cadence and the automations your artist has enabled. Most clients receive approximately 3 to 8 messages per month. You will never receive marketing or promotional SMS from Tan Concierge itself — only transactional and service-related messages from the artist you've booked with.

4. Message and data rates

Message and data rates may apply. Standard text and data charges from your wireless carrier may apply to each message sent or received. Tan Concierge does not charge you for SMS — your carrier may. Check your wireless plan for details.

5. How to opt out

Reply STOP to any message to unsubscribe from all Tan Concierge SMS communications. You will receive one final confirmation message and then no further texts. You can also disable specific message categories (for example, review requests but not aftercare) from your personal client portal at tanconcierge.com/me/ [your-portal-code], which your artist provides after your first appointment.

Reply START or SUBSCRIBE to resume messages after a previous STOP.

6. How to get help

Reply HELP to any message for assistance, or contact us directly:

• Email: hello@tanconcierge.com
• Web: tanconcierge.com

7. Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to your wireless service and may be interrupted, delayed, or affected by carrier filtering.

8. Eligibility

You must be at least 18 years old and the account holder of the mobile number provided, or have the authority and consent of the account holder, to enroll in this Program.

9. Privacy

Phone numbers and message content are processed by Tan Concierge solely to send the messages described in section 2. Phone numbers are never sold, rented, or shared with third parties for marketing purposes. SMS messages are transmitted through Twilio Inc., our messaging service provider. For full details on how we handle your information, see our Privacy Policy. No mobile information or phone numbers collected for SMS consent will be shared with third parties or affiliates for marketing or promotional purposes.

10. Changes

We may update these terms over time. Material changes will bump the version date at the top of this page. Continued participation in the Program after that constitutes acceptance.

11. Contact

Questions about these SMS terms? Email hello@tanconcierge.com.

See also: Privacy Policy · Artist Terms · Brand Terms.